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Terms and Conditions

Terms & Conditions

GENERAL

Welcome to the Friends with Jenny website (the “website”). By accessing our website you are agreeing to the terms and conditions (the “terms”) set out below. Please read through the terms carefully before placing your order. If you do not agree to them then you may not use our website.

The Friends with Jenny website is provided solely for your personal use, for the sale of clothing, accessories and other items. You may not use this website for any commercial purpose.

We take responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and Friends with Jenny chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Johannesburg, South Africa.

We reserve the right to change these terms at our own discretion and without any prior notice. Your continued use of this site following a change shall signify your agreement to be bound by the modified terms and conditions.


PURCHASE OF PRODUCTS

When you order an item from the website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • The identification of an error within the product information, including price or promotion

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

If there are any problems with your order we will contact you immediately.

Once you have placed an order on our website we will email you the details of the product(s) you would like to purchase, the value that you will need to pay into the Friends with Jenny account via electronic transfer, and a payment reference. This is not an order confirmation or an order acceptance from Friends with Jenny.

Acceptance of your order is completed when we have received payment for the items you wish to purchase and we have emailed you to acknowledge receipt of payment.


PAYMENT OPTIONS

Payment can only be made by EFT. Please note that orders will not be shipped until we have received payment.

We will email you our bank account details on receipt of your order. Once payment has been made a payment confirmation must be emailed to us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it


DELIVERY

We aim to deliver your purchased items to the place and person of your choice in perfect condition and as quickly as possible.

We offer the following services with RAM Couriers: -

Next day by 17h00 - R90
Next day by 10h30 - R150
Early bird by 08h30 - R200
Same day - Price on request

RAM deliver from Monday to Friday from 09h00 till 17h00. If you would like to take delivery of your order on a Saturday there is an additional charge of R150.

We will email you as soon as your order has been dispatched. We will send you a tracking number in the email and you can track your shipment via www.ramgroup.co.za

Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.

All orders will be dispatched within 3 working days subject to payment, address verification, and availability of items. We will contact you if there is any delay or if any items are out of stock.

Insurance
Your order is insured by Friends with Jenny whilst it is in transit with RAM Couriers. Once you have signed to say you have received your purchase it then becomes your responsibility. If someone other than yourself is signing to take delivery of your purchase (i.e. having it delivered to the office or sending an item as a gift) then you are accepting that their signature is proof of delivery and responsibility of that purchase is still transferred over to you.


RETURNS AND EXCHANGE POLICY


Unsuitable items may be refunded or exchanged within 5 calendar days of receiving your purchase.

Returning or exchanging an item is simple:

1. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 5 calendar days of receiving your purchase to obtain a Returns Reference Number.

2. Once you have received your Returns Reference Number call RAM Couriers on 0861 726 726 quoting our account number (which you will find on our Return Instructions document you receive with your items) and book in your free collection.

3. Please fill in the Return / Exchange form that you receive in your package.

4. Please leave your package open for the driver to check the contents on collection.

5. We will notify you by email when we have received and accepted your return/exchange.

Exchanges
We will only exchange an item for the same item in a different size, subject to availability. If you require an alternative style you need to place a new order.

Acceptance of Returns or Exchanges
The product you wish to return or exchange must be in exactly the same condition that you received it in (i.e. new, unworn and unused with all the original packaging and tags attached).

Friends with Jenny will not accept any item with any indication that it was used or worn. If we are unable to accept the return, or exchange it, it will be sent back to the purchaser.

Any request received after 5 calendar days to return or exchange, or any items received after 7 calendar days to return or exchange, will be accepted at our discretion and you may only receive a store credit.

Faulty Items
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. We do have a service to repair faulty items.


PRODUCT INFORMATION

We have taken great care to ensure that the items on the website are presented to you, the customer, as accurately as possible. However, the colour clarity of items will depend upon your computer monitor, therefore we are not able to guarantee that the colour of the actual item is 100% accurate.

All sizes and measurements are approximate, although we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are South African sizes. Please refer to the size guide for clarification.


PRIVACY POLICY

We respect your concerns about privacy and follow strict procedures to protect your personal information. We do not give out information about you to any third parties. For the purpose of this clause “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 200 (PAIA). The PAIA may be downloaded from: http://.polity.org.za/attachment.php?aa_id=3569

We ask for your name, telephone number, home address, email address and age when you want to make a purchase on our website or when you sign up for our newsletter. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to enhance your online experience with us, to improve and maintain the content of our website.

We may also email you information about products and services and details of promotions and special offers from Friends with Jenny. If you do not wish to be contacted for these purposes, please do one of the following:

  • Click on ‘unsubscribe’ found at the bottom of all email messages and email newsletters
  • Send an email to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and write "unsubscribe" in the subject heading

CONTACT US

This website (www.friendswithjenny.co.za) is run by Friends with Jenny CC based in South Africa trading as Friends with Jenny, registration number 2007/180358/23

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Address: PO Box 413287, Craighall, 2024